Utilitas Solutions Limited - Energy Terms & Conditions

We are Utilitas Solutions a company incorporated in England with company number 05178510 and which has its registered oƯice at, Aspect House 4 Ulley Road, Kennington, Ashford, Kent, United Kingdom, TN24 9HT.

Utilitas Solutions is an Energy Consultancy supplying you with gas and electricity billing services. You will only ever have contact with Utilitas Solutions under this agreement.

Agent	The agents and engineers appointed by us to assist with the facilitation of the services, including setting up the services, reading meters, providing and/or maintaining metering equipment.
Contract	The overall contract between you and us made up these terms and conditions.
Tenants/You/Your	The tenants who reside/operate/own the property.
Deemed contract	The supply of energy to a property without there being an agreed contract under a deemed contract as described in paragraph 8 of Schedule 2B of the Gas Act 1986 or paragraph 3 of Schedule 6 of the Electricity Act 1989.
Act of God	Any event of force majeure including, but not limited to, explosions, war or threat of war, terrorism or threat of terrorism, actions of the armed forces or government agencies pursuant to war, terrorism or threats thereof, fire, flood, adverse weather conditions, labour disputes, strikes, lockouts or other industrial actions irrespective of where such events occur, shortage of materials or services, detention or holding of goods by any customs authorities or any national or international airworthiness authority, riots or civil commotion, sabotage, earthquakes and natural disasters, acts, omissions, restrictions, regulations, prohibitions or measures of any governmental, parliamentary or local authority.
Fees	The amount payable by you for or relating to the services.
Gas Transporter	The company licensed to deliver gas through the pipes to your property.
Meter	The meter(s) and equipment for measuring and providing information on the gas and electricity you use.
Network Operator	The company licensed to deliver electricity and run the electricity distribution network in your area.
Ofgem	The Office of Gas and Electricity Markets, who regulate the gas and electricity markets in Great Britain.
Property	The address where the energy is supplied.
Smart Meter	A meter that records the amount of energy you use and is capable of communicating that usage directly to us.
Supply	The gas or electricity (or both) we provide the billing for under this contract.
Us/Our/We	Utilitas Solutions Limited.

Contract Terms

These terms form a legally binding contract between You and Utilitas Solutions and set out the basis upon which Utilitas Solutions will manage the billing of energy to your property.

If you signed up to our services, we aim to arrange the supply with the end supplier in under 21 days, or your requested contract start date if later, unless your supply is already managed by us. This may take longer where either:

Your current supplier objects to the transfer request.
We require action from you, for example, a meter serial number to identify your supply point.
We are prevented from transferring your supply due to events outside our control.

If you did not sign up to our services but we already manage the energy supply to your property, we will begin treating you as if you’d entered this contract when you become responsible for the energy bills at your property under a deemed contract.

In these circumstances, deemed tariffs will apply until either:

You agree a new tariff with us.
You transfer to another billing provider/supplier.
Somebody else takes or has responsibility for your property.
Your supply is disconnected.

Deemed contract tariff pricing can vary – We will let you know 28 days prior to any pricing change. If a court or other authority tells us a part of the contract is not valid, the rest of the contract will not be affected.

About You

By entering into this contract, you confirm that:

Your supply is for business or domestic purposes only.
You have ensured any responsible parties have agreed for us to contract the supply for your property.
The property is already connected to the mains.

Tariffs

Details on the energy tariff you are contracted to will be included during the signing process. If you are on a variable tariff, the price may change. We can estimate your meter reading if no reading is given by you on the date the tariff pricing changes. We would use the old rate for the gas and electricity you’ve used before that date and the new rate from then on.

Meters

You agree that we can make arrangements on your behalf to provide your property with a meter and the equipment that goes with it. You must take reasonable care to make sure that the meter isn’t damaged or interfered with.

If the meter at your property fails or fails to accurately register usage or consumption of the supply for whatever reason, you agree to pay for the amount we reasonably estimate that has been used during the period in question.

Meter Readings

We will ask you for a meter reading before we start to supply gas or electricity billing services, and if your supply leaves us. You agree to submit readings to us from your meter.

If you don’t give us a meter reading, we will estimate your meter reading when we start to manage the billing of the gas and/or electricity. You agree to give us meter readings at least quarterly to help ensure your bills are accurate.

If we don’t think your meter reading is reasonably accurate, we will do everything we reasonably can to contact you to get a new reading. If we cannot, we reserve the right to estimate a reading.

Access

You agree to let us, the supplier’s metering agents, the gas transporter, and the network operator into your property and to allow us and them to work on the meter in safety. You must make sure that we can access your meter.

Termination

We can end this contract immediately if:

You break any of the terms or conditions of this contract.
Our supplier loses their licence to supply your property.
Ofgem tells another company to supply your gas or electricity.

If the company name remains the same, your contract with us will continue to be in effect. For example, a change of tenancy will not be deemed a termination of contract.

We’ll only stop managing the supply if the law requires us to. We can refuse to supply you, stop your supply, or tell you to stop using it in the following circumstances:

You want to leave your current supplier, but they object to our transfer requests.
Your supply has been stopped by us, the Gas Transporter, the Network Operator, or another supplier.
We are prevented from supplying you by an event outside of our control.
Ofgem, the Gas Transporter, or the Network Operator tells us to stop managing your energy billing.

Standards of Service and How to Complain

We are obliged to meet guaranteed standards of service and are committed to providing excellent customer service. We endeavour to deal with any complaint fairly and within a reasonable period.

Should you remain dissatisfied with any aspect of the supply, you should follow our complaints procedure, and we will try to resolve your complaint as soon as possible.

Power Cuts and Gas Leaks

In the event of a power cut or blackout, please contact your local distributor on 105. If you have a gas leak, you should immediately leave your property and dial the gas emergency line on 0800 111 999.

National Terms of Connection

If we arrange a supply for you with our electricity service under this contract, you are also entering into a standard connection agreement for your electricity with your local electricity network operator.

We are acting on behalf of the supplier and network operator to make an agreement with you. The agreement is that you and your network operator both accept the National Terms of Connection (“NTC”) and agree to keep to its conditions.

If you want a copy of the NTC or have any questions about it, please write to:

Energy Networks Association
6th Floor, Dean Bradley House
52 Horseferry Road
London, SW1P 2AF
Telephone: 0207 706 5137
Website: www.connectionterms.co.uk